PayPal Payments: Our refund policy is simple, you have a 24 hour grace period after your order is issued to you and declared “issued” or “delivered” to request a full refund. Once the 24 hour grace period is finished, no requests for refunds will be accepted.
Please use this period to fully test your connection, ensure you can access the websites you want to access and report back, by e-mail, any problems you may be experiencing.
World Proxies reserves the right to be given the opportunity to rectify any problems encountered during the 24 hour grace period by offering technical assistance by e-mail or by remote assistance on the clients machine.
If the service is withdrawn midway through a subscription then refunds are calculated on a pro-rata basis. For example, if during a 30 day subscription the service is withdrawn after 20 days usage then the daily rate of the subscription will be calculated and the reimbursement will be that daily rate multiplied by the remaining unused 10 days.
Refunds will be processed within 2 – 3 business days.
Bank Transfer Payments: Unfortunately we are unable to refund payments that are made by bank transfer. Please ensure you have ordered the correct product, if you are unsure of which product to purchase, please ask.
Please enquire through the ‘Contact Us’ page if you are unsure of the product to purchase.